Lost your passkey
If the device holding your passkey is gone, broken or wiped, you can get back in through your email address. It takes about a minute
Your vault is not involved here. It lives on your own device and never reaches our servers, so losing account access does not lose your passwords — and getting account access back does not recover a vault. This is only about vauz.sealzi.com: your plan, your family and your billing
Steps
Step 1: Go to the sign-in page
Visit https://vauz.sealzi.com/enter/ (opens in a new tab)
Step 2: Press Paid without an account, or lost your passkey? button
Step 3: Enter your email address and press Email me a link
The address you registered with. The page answers the same way every time — "If that address has a Vauz account, we have sent it a link. Check your inbox, and your spam folder" — whether or not it found anything
Step 4: Open the email
It is titled Get back into your vauz.sealzi.com account. The link works for 15 minutes and once
Step 5: Add a passkey
The page shows the same tick box you saw when you signed up — the
Terms of Service (opens in a new tab) and the
Privacy Policy (opens in a new tab). One page does both jobs, so it asks everybody
rather than guessing who has already agreed. You have, and ticking it again changes nothing on our
side. Tick it, press Add a passkey, approve your device's prompt, then expect a second prompt —
you are signed in with the new passkey there and then
Why the page never says whether your address is registered
If it confirmed an address, anyone could type one in and learn whether that person uses a password manager. That is worth knowing to whoever is trying to phish them, so we do not answer the question — for you or for anybody else
It means the same sentence covers "sent" and "no such account" — and it covers "you have asked too many times", because repeated requests for one address are ignored for a while after about ten in a quarter of an hour. If nothing arrives, check your spam folder, check you used the address you registered with, and if you have been pressing the button repeatedly, wait fifteen minutes and try again
Your old passkey is not removed
The link adds a passkey. It never deletes one, so anything you already had is still in the list on your dashboard
That is on purpose. If somebody else had read your mailbox and used this, you would still be able to sign in with your original passkey and see theirs sitting there — which a flow that wiped your credentials would have taken from you
What is restricted for the first 24 hours
A recovery link is proved by your mailbox alone, so a passkey added this way waits before it can do anything irreversible:
- Removing a passkey and deleting the account — 24 hours
- Opening billing — 30 minutes
The refusal says which wait applies and when it lifts. It is not a fault, and you do not need to contact support about it. Signing in with a passkey you set up yourself clears it immediately
The 24 hours is the time in which the "a passkey was added" email reaches you. If that was not you, sign in with the passkey you already had and remove the new one before the window closes
Next time, do not need this
Two passkeys means losing a device is an inconvenience rather than a recovery. Add a second one from your dashboard while you can still sign in — see Signing in on a new device and Manage your passkeys