Lost your passkey
If the phone or computer holding your passkey is gone, broken or wiped, you can get back in with a link sent to your email address. The link adds a new passkey to your account, and nothing you had before is removed
Your vault is not involved here. It holds the passwords you save in the Vauz app, it stays on your own device, and this website account never sees it. So losing account access does not lose your passwords, and getting account access back does not recover a vault. This is only about vauz.sealzi.com: your plan, your family and your billing
Steps
Step 1: Go to the sign-in page
Visit https://vauz.sealzi.com/enter/ (opens in a new tab)
Step 2: Press Lost your passkey, or never finished signing up?
It is under the Sign in with a passkey button. A box for your email address appears
Step 3: Enter your email address and press Email me a link
Use the address you signed up with. A box opens saying "Check your email" and "If that address has a Vauz account, a link to get in is on its way. If it doesn't, an email says so 📬 Peek in spam too, just in case". It says the same whatever you type
If that address has no account, it gets an email titled No vauz.sealzi.com account uses this email instead of a link. So if you signed up with a different address, you find out, and can ask again with that one. A mistyped address gets nothing you can read, so if nothing arrives, check the spelling and ask again
Step 4: Open the email and press Add a new passkey
It is titled Get back into your vauz.sealzi.com account. The link works for 15 minutes, and only once. If your account never had a passkey, you get Finish setting up your vauz.sealzi.com account instead: see Never finished signing up
Step 5: Tick the box, then press Add a passkey
A box titled "Get back into your account" says "Add a new passkey to get back into your account". It has the same tick box you saw when you signed up, for the Terms of Service (opens in a new tab) and the Privacy Policy (opens in a new tab). One page does both jobs, so it asks everybody rather than guessing who has already agreed. You have, and ticking it again changes nothing on our side
Tick it, press Add a passkey and approve your device's prompt. Then expect a second prompt: you are
signed in with the new passkey there and then
Afterwards we email you A passkey was added to your vauz.sealzi.com account, saying it was added using a recovery link. That was you, so there is nothing to do
A safety pause, for the first 24 hours
Only your mailbox proved it was you, so for a while the new passkey cannot do the things that cannot be undone:
- 24 hours: removing a passkey, deleting your account, and changing your family (starting, joining or leaving one, removing someone, closing it, naming guardians or moving seats)
- 2 hours: anything to do with your plan and billing
If you try one of these, a message starting "Safety pause 🛡️" says what is paused and for how long. It is not a fault, and it ends on its own. If you find a passkey you had before, signing in with that one instead means nothing is paused. See Why does it say “Safety pause”?
If the link doesn't work
| Message | What it means | What to do |
|---|---|---|
| "That link was used, has expired, or a newer one replaced it ⏳ Use the newest email, or ask for a fresh one", under the button | More than 15 minutes have passed, the link was already used, or you asked again and a newer email replaced it | Leave the box (below) and ask for a new link from Step 2. Open the newest email |
| "This device already has a passkey for your vauz.sealzi.com account 🙌 Try signing in instead" | Your passkey was not lost after all: this device still holds one for your account | Leave the box and press Sign in with a passkey |
| "Whoa, that's a lot of tries 🐢 Take a few minutes and try again" | A great many requests have come from your internet connection | Wait a few minutes, then press Add a new passkey in the email again, if it is still within its 15 minutes |
To leave the box, press Already have an account? Sign in at the bottom of it (pressing Esc does not
close it). That takes you to the sign-in page, where Lost your passkey, or never finished signing up?
asks for a new link. More about links that do not arrive or do not work is in
The email didn't arrive, or the link doesn't work
Why the page never says whether your address is registered
If it confirmed an address, anyone could type one in and learn whether that person uses a password manager. That is worth knowing to whoever is trying to trick them with a fake email, so we do not answer the question, for you or for anybody else. Only the person who reads that mailbox finds out
It means the same sentence covers "sent", "no such account" and "you have asked too many times": up to five links go to one account at once, then one more every five minutes, however often anyone asks. If nothing arrives, check your spam folder (often called Spam or Junk), check you used the address you registered with, and if you have been pressing the button repeatedly, wait five minutes and press it once. Use the newest email: each new link replaces the ones before it
Your old passkey is not removed
The link adds a passkey. It never deletes one, so anything you already had is still in the list on your dashboard
That is on purpose. If somebody else had read your mailbox and used this, you would still be able to sign in with your original passkey and see theirs sitting there, which a link that wiped your passkeys would have taken from you
If you didn't ask for a link
- If you got Get back into your vauz.sealzi.com account and nothing else, someone typed your address. You can ignore it: your account stays as it is, and your passkeys keep working
- If you got A passkey was added to your vauz.sealzi.com account saying it was added using a recovery
link, someone has read your mailbox and added a passkey of their own. Sign in with the passkey you
already had, remove the new one, then press
Sign out everywhere. Every step is in If someone else used the link. The safety pause gives you 24 hours in which their passkey cannot remove yours
Next time, keep two passkeys
Two passkeys means losing a device is an inconvenience rather than a recovery. Add a second one from your dashboard while you can still sign in. See Sign in on a new device and Manage your passkeys