Signing in with a passkey
Your Vauz account uses a passkey instead of a password. There is nothing to remember and nothing to type — your device asks for your fingerprint, face or PIN, and that is the whole sign-in. New to passkeys? See What is a passkey?
This is about your account on vauz.sealzi.com, which holds your plan, your family and your billing. It is not the Vauz application, and it is not your vault. Your vault stays on your own device and the website account never sees it, so signing in here neither unlocks it nor needs it
Steps
Step 1: Go to the sign-in page
Visit https://vauz.sealzi.com/enter/ (opens in a new tab)
Step 2: Press Sign in with a passkey
There is no email field and no password field, and that is deliberate. Your browser already knows which passkeys it holds for this site, so it offers them directly
Step 3: Approve the prompt from your device
Your phone or computer asks for your fingerprint, face or PIN. Depending on your device, the
prompt names the site, vauz.sealzi.com, or the account, vauz.sealzi.com account, and it may show
your email address, which is the passkey's name — either way it is your website account, not the
Vauz application. A passkey saved earlier may still carry the older name Vauz Dashboard. It works
the same
Step 4: You land on your dashboard
If it does not work
Most problems are one of these:
- This device has no passkey for vauz.sealzi.com. A passkey lives where it was saved, and not every passkey reaches your other devices. Your browser may offer to use your phone instead. See Signing in on a new device
- Your device offers a passkey your account no longer has. The page says so in its own words, in the table below
- You have lost the device. See Lost your passkey
When our side turns a sign-in down, it almost always gives the same message, whatever the reason: "Sign-in didn't work 🤷 Try again". That is on purpose: the less a failed sign-in gives away, the less it helps someone trying to get into an account that is not theirs. The few exceptions, such as a passkey your account no longer has, too many tries or a fault on our side, each have their own line in the table below, and so do problems on your device, such as a cancelled prompt or a browser that can't use passkeys
What the messages mean
The message appears under the Sign in with a passkey button
| Message | What it means | What to do |
|---|---|---|
| "This browser doesn't do passkeys 😕 Try a current Chrome, Safari or Firefox" | This browser is too old, or is a kind that can't use passkeys | Update the browser, or open https://vauz.sealzi.com/enter/ (opens in a new tab) in a current Chrome, Safari or Firefox |
| "That was cancelled, or it timed out ⏳ Try again whenever you're ready" | Your device's prompt was closed, or nobody answered it for about a minute. You also see this when this device has no passkey for vauz.sealzi.com and you close the box your browser showed instead | Press Sign in with a passkey again. If this device has no passkey, see Signing in on a new device |
| "Sign-in didn't work 🤷 Try again" | Your device answered, but our side turned the sign-in down, for example because the answer arrived too late | Press the button again. If it keeps happening with this passkey, sign in with another one, or ask for an email link |
| "That passkey doesn't sign in to vauz.sealzi.com any more 🔑 It was removed from its account, or the account was deleted. Delete it from your device's saved passkeys, and sign in with another" | Your device still holds this passkey, but no account has it now. It was removed from your account, your account was deleted, or its setup never finished on our side | Some browsers now forget that passkey by themselves. If yours still offers it, delete it from your device (see below). Then sign in with another passkey, or ask for an email link if you have none |
| "Couldn't sign you in. Give it another go 🤞" | The sign-in didn't finish, and no reason came back with it | Try again in a moment |
| "Whoa, that's a lot of tries 🐢 Take a few minutes and try again" | Too many sign-ins that didn't work have come from your internet connection in the last quarter of an hour. Everyone sharing one home or office connection counts together. Sign-in pauses for a minute at first, longer if the tries carry on, and never for more than an hour | Wait a few minutes before trying again. A prompt you cancel doesn't count as a try |
| "Couldn't reach us 😕 Check your internet connection and try again" | The page got no answer from us: your internet connection dropped, or the site couldn't be reached | Check that you're connected to the internet, then press Sign in with a passkey again |
| "Sign-in's taking a short break 🛠️ Try again in a moment" | Sign-in couldn't go ahead, because of a problem on our side | Wait a moment, then press the button again |
| "Sign-in's taking a short break 🛠️ Refresh, or write to support@vauz.sealzi.com if it keeps happening" | The sign-in page itself didn't load properly | Refresh the page. Write to support@vauz.sealzi.com if it keeps happening |
| "Something isn't working on our side 🛠️ Try again in a few minutes, or write to support@vauz.sealzi.com if it keeps happening" | A fault on our side, not anything you did | Try again in a few minutes, and write to us if it keeps happening |
| "Taking a quick breather 🫖 Try again in a moment" | Our side is briefly too busy, or unavailable | Wait a minute and try again |
| "This page went stale 🍞 Refresh it and try again" | The page was open so long that it needs reloading | Refresh the page, then press the button again |
| "Something went sideways talking to your device 🙃 Try again" | Your device gave an answer the page didn't expect, or your connection dropped part-way | Try again. If it keeps happening, restart the browser, or try another browser or device |
| "That got interrupted. Try again 🤞" | The request to your device stopped before it finished | Press the button again |
| "Passkeys need a secure connection to vauz.sealzi.com 🔒 Check the address in your browser bar" | The page is not open at the real address, so your device won't use your passkey there | Check that the address bar says vauz.sealzi.com. If it says anything else, don't sign in there: type https://vauz.sealzi.com/enter/ (opens in a new tab) yourself |
Deleting an old passkey from your device
Removing a passkey from your account doesn't delete it from your phone or computer, so your device may go on offering it. If your browser didn't forget it by itself, delete it yourself:
- Make sure you can still get in another way: another passkey, or an email link
- Open the place your device keeps its saved passwords and passkeys: Passwords on an iPhone, iPad or Mac, Google Password Manager on Android, or the password manager you use
- Find
vauz.sealzi.com. The passkey is listed with your email address - Delete that passkey
Deleting it there changes nothing on your account. See What is a passkey?