A payment did not go through

If a renewal payment fails, you keep your plan while your card gets a few more tries, and the Plan card on your dashboard tells you what to do. If a card is declined when you buy or change a plan, nothing is charged and nothing changes

A renewal failed

When a monthly or yearly renewal can't be taken — for example your card has expired, or your bank said no — you keep your plan while your card gets another go. Helcim, the company that processes our card payments, tries the card again on the dates your Plan card shows — see What is Helcim, and why does it have my card?

We email you Your vauz.sealzi.com payment didn’t go through, with the same dates. If it still hasn't gone through the day before the last try, we email you Last try for your vauz.sealzi.com payment on …. Both have an Update your card button that opens your Plan card

Step 1: Open your dashboard

The Plan card says Your Plus renewal payment didn't go through, and a warning box opens under it: Your renewal payment didn't go through 💳 Your card gets another go on …, … and …. If none of those work, your plan moves to Free

In a family whose plan covers you, the end of that sentence says what you would be left on: "…your plan moves to Free, and you keep Plus through your family", or, if the family's plan is smaller than yours, "…you move to Plus through your family". If the family's plan is bigger than yours, you are already using it, and the line under your plan says "Through your family, paid by … · a payment for your own plan didn't go through, see it here 👇"

Step 2: Press `Update card`

Save a card that works — see Add or replace your card. The warning stays until a payment goes through. When one does, the Plan card goes back to normal, and we email you Your vauz.sealzi.com payment went through

While the warning is up you can't buy or change plans: the confirmation box says Your last payment didn't go through 💳 Update your card first, and offers Update card

If every try failed

After the last try, the plan stops and your account moves to Free, or to your family's plan if it covers you. The Plan card says Free for now (or, when your family's plan covers you, Through your family, paid by … · a payment for your own plan didn't go through, see it here 👇), with Your Plus renewal payment didn't go through, so the plan has stopped for now 😢 Update your card and it comes right back. Once Helcim pauses the plan, the Plan card says Your Plus plan is paused because payment failed 😢 Update your card and it comes right back, and we email you Your vauz.sealzi.com plan is paused

With a stopped or paused plan, you can:

Update your card. Press Update card on the Plan card and save a card that works. When the payment goes through, your plan is back, and we email you Your vauz.sealzi.com plan is back (or Your vauz.sealzi.com payment went through, if Helcim hadn't paused it yet)
Buy a plan again instead. See Buying a plan again below
Cancel it. Press Cancel plan in the warning box. For a stopped plan the box asks "Cancel now?", and Cancel now ends it. For a paused plan it asks "Cancel your paused Plus?" and says "Your Plus plan ends now, and updating your card won't bring it back. If a payment has gone through since, you keep it to the end of that payment". Press Cancel plan to end it. The dashboard says "Plan cancelled. No more payments 👋", or, if a payment went through in the meantime, "Your plan won't renew 👍 You keep it until …"
Leave it. Our email says Update your card on your dashboard and your plan comes right back. Nothing more is charged until you do. About 60 days after the plan stopped, we cancel it for good, without charging anything. After that you would choose a plan again if you want one

In a family? A family runs on the best plan anyone in it pays for. While yours is stopped, the family runs on the best plan anyone else in it pays for, or on Free if nobody else pays, and you have that plan too if you have a seat on it. If yours was the only one, our emails say so: Your family runs on your plan, so its members are on Free too, unless they pay for a plan of their own. Everyone stays in the family, and the family's plan comes back when yours does. See Family seats and guardians

Buying a plan again

Once the plan has stopped or is paused, you can buy a plan again from Upgrade Plan, like anyone on Free. The confirmation box adds that your old plan whose payment failed is cancelled first, so it can't charge you too. It asks for a card even if one is saved, because that is the card that failed: Your last payment didn't go through on your saved card, so add a card again on our secure checkout page. The payment goes through as soon as it's saved. The button is Continue to payment

Pressing it cancels the old plan first, then takes you to the card page. The old plan stays cancelled even if you then leave the card page without saving a card. If it can't be cancelled, you stay on your dashboard and nothing is charged:

Message	What it means	What to do
"Couldn't reach Helcim to cancel the plan whose payment failed 📡 Nothing was charged. Try again in a minute" or "Couldn't cancel the plan whose payment failed 📡 Nothing was charged. Try again in a minute"	Helcim didn't answer, so the old plan wasn't cancelled	Try again in a minute
"Your last payment went through after all 🎉 Your plan is back, so nothing new was bought"	One of the tries paid it after all	Nothing: your plan is back
"Your plan is still active while your card gets another go 💳 Update your card instead"	The tries aren't over, so the plan is still yours	Press `Update card` in the warning box
"Another change is already underway ⏳ Try again in a moment"	Something else on your plan is still being done	Wait a moment, then try again

A card declined when buying

If your card is declined when you buy or change a plan, the confirmation box shows, at the top: Your card was declined, so nothing changed 💳 Try another card. Nothing was charged and your plan is as it was. If the payment was still being confirmed when the box closed, your dashboard tells you a little later instead: That payment didn't go through, so your plan stayed the same 💳 Try another card

To use another card, press Use another card in the same box. The card page opens. Save the card you want to pay with, and when you come back the payment goes through on that card, without asking again. After That payment didn't go through…, replace the card instead (see Add or replace your card), then pick the plan again: Upgrade Plan, or Change plan under Manage Plan

Things worth knowing

We never take a failed payment again ourselves. The tries are Helcim's, on the dates your Plan card shows, for the renewal you already agreed to
Cancelling while the tries are still going ends the plan straight away, because the period it would have run to was never paid for. Press Cancel plan in the warning box: it asks Cancel now?. Cancel now ends the plan, and Cancel keeps it. If one of the tries has paid it meanwhile, you keep the plan to the end of that payment instead, and it simply stops renewing
Card about to expire? See My card is expiring, or I got a new card
Not sure whether you were charged? See Was my card charged? Was it charged twice?

Created on September 21, 2026

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