Leave a family, remove someone or close it

Anyone in a family except its owner can leave it, with Leave family on the Family card. The owner, and the guardians the owner names to help run it, can remove people and make a new invite code. Only the owner can close the family

Every button below is on the Family card of your dashboard: sign in at https://vauz.sealzi.com/enter/ (opens in a new tab), then scroll down to the card, or press Family (the heart) in the menu

Who can do what

Everyone in the family can see who is in it, who pays for its plan, who has a seat and who is a guardian. People are shown by the name they chose on their dashboard, or, if they gave none, by a partly hidden email address such as j•••@example.com. To make someone a guardian, see Family seats and guardians

Leave a family

You can join another family, or come back to this one later with its name and invite code. If you come back, you join at the back of the queue for seats

If you paid for the family's plan, your plan stays yours: leaving does not cancel it, and you keep paying for it. To stop, see Manage your plan. The family moves to the best plan anyone left in it pays for, or to Free if nobody does. Nobody is emailed that you left, but anyone who loses the family's plan because of it is — see Family seats and guardians

If you run the family

There is no Leave family button for the owner, because a family needs someone to run it. You can close the family (below), or, if you delete your account, the family is handed on to someone else in it (below). The dashboard has no way to hand the family over while you keep your account

If you try to leave anyway, from a page that is out of date, it says "You run this family, so you can't just leave it 👑 Close it instead"

Remove someone

The owner can remove anyone else. A guardian can remove members, but not the owner or another guardian, so Remove does not appear beside them

What happens next:

• They are out of the family straight away, and lose the plan they had through it. A plan they pay for themselves is not touched
• Your invite code changes, so they cannot come straight back with the code they were given. Emailed invitations sent before stop working too. Give the new code to anyone else who was about to join: it is under Invite new member +
• They get an email, You were removed from a family on vauz.sealzi.com. It names the family, not who removed them, and tells them their account keeps working
• If someone in the family was waiting for a seat, the one they held goes to that person, who gets an email saying so

Make a new invite code

For when the code has gone further than you meant it to

New invite code works even when the family is full, so a code that has gone too far can be changed before anyone leaves and a place opens

Close the family

Only the owner can close a family. It ends the family for everyone in it, and there is no undo

• Everyone is out of the family at once. Anyone who had a plan only through the family loses it, and anyone who pays for a plan of their own keeps theirs
• Each of them gets an email, Your family on vauz.sealzi.com was closed, saying its owner closed it and that their account keeps working
• Your own plan is not touched. If you were paying for the family, you keep paying for your plan: to stop, see Manage your plan
• To have a family again, create a new one and invite everyone again

When the owner deletes their account

The family is not closed. It is handed on: to its earliest guardian. If there is none, it goes to the person paying for its plan, and failing that, to whoever joined first. Everyone else stays in the family

A family with nobody else in it is closed

If the owner was paying for the family's plan, that plan stops with their account, so the family moves to the best plan anyone left in it pays for, or to Free. Anyone else who loses the plan gets an email about it. See Delete your account

The new owner's email

The new owner gets one email, You now run your family on vauz.sealzi.com. It says the owner deleted their account and the family is theirs to run now, and what that did to the family's plan:

• Nothing changed: "Everyone in it stays, and nobody’s plan changes because of this"
• The plan stayed, but seats moved: "Everyone in it stays, and the family stays on Plus, paid by" and who pays, then "Anyone else whose seat changed has an email about it"
• The owner who left was paying, and nobody else pays: "Everyone in it stays. They paid for the family’s Premium, so the family is on Free now. If anyone in it gets Plus or Premium, the family has that plan again"
• The owner who left was paying, and someone else pays for a smaller plan: "Everyone in it stays. They paid for the family’s Premium, so the family is on Plus now, paid by" and who pays

Otherwise it names the plan the family is on now, and who pays for it. If that plan has fewer seats than the family has people, the email also names who is on Free for now, and says the new owner can change who has a seat from their dashboard. Or it may say the new owner has a seat on the plan now, and that nothing is charged to them. It ends with what the new owner can do now: "You can now invite people, change the invite code, move seats, name guardians and close the family"

The new owner gets no other email about it. The seat emails below still go to everyone else they concern

The emails a family sends

Not sure an email is really from us? See Is this email really from Vauz?

Just got back in with an emailed link?

If you lost your passkey and added a new one from a lost-passkey email link, that passkey has to wait 24 hours before it can change your family: leaving, removing someone and closing the family are paused, and so are starting or joining one, naming guardians and moving seats. You see, for example, "Safety pause 🛡️ You signed in with a passkey added from a recovery link, so removing family members is paused for another 23 hours and 5 minutes. Sign in with the original passkey, or come back then". It says how much of the wait is left, shows on top of the question you were answering, and stays on screen until you close it

Sign in with a passkey you had before, and the pause does not apply. Otherwise, wait until the time it names is up. Making a new invite code and emailing invitations are not paused. See the safety pause

If something doesn't work

After a refusal the question stays open, so you can try again

If something here still does not make sense, write to support@vauz.sealzi.com