Why was I signed out?
If you open your dashboard and land on the sign-in page instead, or a message says your session took a nap, your sign-in on this browser has ended. Sign in again with your passkey and carry on. See Signing in with a passkey
Being signed out of the website does nothing to your vault. Your vault stays on your own device in the Vauz app, and the website account never sees it
Why it happens
- You haven't opened your dashboard for 30 days. Each visit keeps you signed in for another 30 days. After 30 days without one, you sign in again
- You signed out in another tab. A tab is one page open in your browser, and you can have several open at once. Signing out in one tab signs out every tab of the site in the same browser, straight away
- You pressed
Sign out everywhere, on this device or another. That signs your account out of every device and browser. A dashboard already open on another device can keep working for up to 11 minutes, and is signed out the next time it does anything after that. See Manage your passkeys - The passkey you signed in with was removed from your account. Removing a passkey signs out every browser that signed in with it, within the same 11 minutes. If you removed it on this browser, the page said "Passkey removed 🗑️ You'd signed in with it here, so sign in again with another one"
- Your browser forgot your sign-in. Your browser keeps your sign-in for you, among the things it saves for each website. So clearing what it has saved (your browser may call this clearing history, cookies or site data) signs you out. So does closing a private window, the kind that forgets everything once you close it (Chrome calls it Incognito). Each browser has its own sign-in too: signing in on Safari doesn't sign you in on Chrome
- You left the page open a long time. The page itself can go stale, and asks to be refreshed. See the messages below
If you're still signed in, opening https://vauz.sealzi.com/enter/ (opens in a new tab) takes you straight to your dashboard
Signing out on purpose
Press the arrow button at the top right of your dashboard. It says Logout when you point at it. The
page says "Signed out 👋 See you soon" and takes you to the home page. Every other tab of the site in
this browser is signed out with it, and pressing Back takes you to the sign-in page, not to your
dashboard
What the messages mean
| Message | What it means | What to do |
|---|---|---|
| "Signed out 👋 See you soon" | You pressed the sign-out button | Nothing. Sign in again whenever you like |
| "Signed out everywhere 👋" | You pressed Sign out everywhere, and the sign-in on every device has been ended | Nothing. Sign in again with a passkey whenever you like |
| "Passkey removed 🗑️ You'd signed in with it here, so sign in again with another one" | You removed the passkey this browser signed in with | Sign in with another passkey |
| "Your session took a nap 😴 Sign in again to wake it up" | Your sign-in on this browser has ended, for one of the reasons above | Refresh the page. If you're still signed in, your dashboard comes back. If not, sign in again |
| "You're not signed in 👋 Sign in and try that again" | This browser has no sign-in for your account | Sign in again |
| "This page went stale 🍞 Refresh it and try again" | The page was left open so long that it needs reloading before it can do anything | Refresh the page, then do what you were doing again |
| "Taking a quick breather 🫖 Try again in a moment" | Our side is briefly too busy, or unavailable | Wait a minute and try again |
| "Something went sideways 🙃 Try again in a moment" | Something unexpected went wrong on our side | Wait a moment and try again. Write to support@vauz.sealzi.com if it keeps happening |
| "Something isn't working on our side 🛠️ Try again in a few minutes, or write to support@vauz.sealzi.com if it keeps happening" | A fault on our side, not anything you did | Try again in a few minutes, and write to us if it keeps happening |
| "Couldn't load your account details 😬 A refresh usually sorts it out, or write to support@vauz.sealzi.com if it keeps happening" | Your dashboard opened, but your details didn't load. The Family card says "Couldn't load your family 😬" at the same time | Refresh the page. Write to support@vauz.sealzi.com if it keeps happening |
Messages on the sign-in page itself are explained in Signing in with a passkey
Signed out and you don't know why?
If you didn't sign out, didn't press Sign out everywhere, and haven't been away for 30 days, sign in
and look at the Passkeys card for a passkey you don't recognise. Check your email too, for A
passkey was added to your vauz.sealzi.com account. If you find one that isn't yours, see
Manage your passkeys