Contact us from your dashboard
The Support card on your dashboard has two forms: Send an inquiry for a question, and
Share ideas or a bug for ideas and problems. Type your message, press Submit!, and an email
confirms that it reached us. Or press our email address on the card to write to us from your own
email app
The Support card
Scroll down your dashboard, or press Support in the menu. The card has five rows:
- Email — support@vauz.sealzi.com. Pressing it opens your email app with a new message to us, and the subject already filled in: Vauz inquiry from and your email address, with [PRIO] on the end if you have Plus or Premium, your own or through your family. Use this one to send a picture, such as a screenshot: the forms take only text
- Documentation — support.sealzi.com/vauz, these help pages
- Changelog — changelog.vauz.sealzi.com, what's new in Vauz
- Support form —
Send an inquiry - Feedback —
Share ideas or a bug
Ask a question
Step 1: Press Send an inquiry
A box titled Contact Form opens
Step 2: Write your question
Describe it in full: what you were doing, what you expected, and what happened instead. You don't need to add your email address or name — your message reaches us with the ones on your account, and our reply goes to your account's email address
Step 3: Press Submit!
The page says "Message sent 📨 Thanks for reaching out" and the box closes. Open it again and it is empty, ready for a new question
Share an idea or report a bug
Press Share ideas or a bug. A box titled Feedback Form opens. Write your idea, or what went wrong,
and press Submit!. The page says "Feedback sent 💌 Thank you", and the box is emptied
The email that confirms it
An email goes to your account's address to say the message arrived:
- A question: Vauz Dashboard Contact Form, or [PRIO] Vauz Dashboard Contact Form if you have Plus or Premium. It's headed Got your message 📨, starts "Hi" and your display name, and says "Someone from the support team will get back to you as soon as they can"
- An idea or a bug: [FEEDBACK] Vauz Dashboard Feedback Form, headed Thanks for the feedback 💌. It says your feedback landed safely, and a human will read it
The words in square brackets are labels our support team sorts by. [PRIO] marks a message as a priority one, because you have Plus or Premium. [FEEDBACK] means it came through the ideas form
No confirmation email? If the page said your message was sent, it reached us: the page only says so once it has. Look in your spam folder for the confirmation
To check that an email really is from us, see Is this email really from Vauz?
Limits
- Five messages in fifteen minutes, questions and ideas together. After that the form says "That's a lot of messages at once 🐢 Give it a few minutes, or email support@vauz.sealzi.com". Wait fifteen minutes before you try again — trying again too soon can make the wait longer — or write to us from your own email app
- 5,000 characters a message, counting letters, spaces and punctuation. Once a message reaches
4,500 characters, a counter appears under the box, such as 4,600 / 5,000. Past the limit it turns
red and says by how much, such as 5,003 / 5,000: 3 too many, and
Submit!won't send it: the page says "That's longer than 5,000 characters ✂️ Shorten it a little, then send it again". Nothing is ever cut off. Shorten it, or send a very long message by email instead
Messages you might see
When something goes wrong, the box stays open with what you wrote still in it
| Message | What it means | What to do |
|---|---|---|
| "Write something first ✍️" | The box held nothing but spaces | Type your message |
| "That's longer than 5,000 characters ✂️ Shorten it a little, then send it again" | Your message is over the 5,000-character limit. The counter under the box says by how much. Nothing was sent | Shorten it until the counter is no longer red, then press Submit! again. Or send it by email |
| "That's a lot of messages at once 🐢 Give it a few minutes, or email support@vauz.sealzi.com" | You've sent five messages in the last fifteen minutes | Wait fifteen minutes, or write to support@vauz.sealzi.com |
| "Couldn't send that 😬 Try again in a bit" | Our side couldn't pass your message on | Press Submit! again in a little while |
| "Couldn't send that 😬 Email support@vauz.sealzi.com instead" | Your message couldn't be sent from the page | Copy what you wrote and email it to support@vauz.sealzi.com |
| "Taking a quick breather 🫖 Try again in a moment" | Our side was busy for a moment | Press Submit! again in a moment |
| "This page went stale 🍞 Refresh it and try again" | The page has been open a long time | Copy what you wrote, refresh the page, and paste it back in |
| "Your session took a nap 😴 Sign in again to wake it up" | You're no longer signed in | Copy what you wrote, sign in again, and paste it back in |
The contact form on the home page
You don't have to be signed in to reach us. The Vauz home page, vauz.sealzi.com, has a form under
Contact Us: your name, your email address, a phone number if you like, and your message. Press
Submit! and the form says "Message sent 📨 Thanks for reaching out"
An automatic reply, [Automatic Response] Vauz Contact Form, goes to the address you typed — check it carefully, because that's where our answer goes too. Only three automatic replies go to one address in fifteen minutes: messages after that still reach us, without the reply email
| Message | What it means | What to do |
|---|---|---|
| "That's a lot of messages from here 🐢 Try again later, or email support@vauz.sealzi.com" | A lot of messages, or requests for sign-up or sign-in emails, have come from your internet connection in a short time — perhaps from other people who share it. Nothing was sent | Try again later, or write to support@vauz.sealzi.com from your own email app |
| "Couldn't send that 😬 Try again, or email support@vauz.sealzi.com" | Your message didn't go | Press Submit! again, or email us |
| "That's longer than 5,000 characters ✂️ Shorten it a little, then send it again" | Your message is over the 5,000-character limit. Nothing was sent | Shorten it, then press Submit! again |
The home page form takes up to 5,000 characters too, with the same counter under the box from 4,500 characters. A longer message isn't sent, and nothing is cut off