Create a family
A family is up to 6 people sharing one plan: the best plan anyone in it pays for (Plus covers 4 of them, Premium all 6). Anyone with a Vauz account can create one from the Family card on their dashboard, on the Free plan too, and whoever creates it is its owner, the person who runs it
This guide assumes you already have a Vauz account.
If not, please refer to the How to Create a Vauz Account guide
A family only needs one person with Plus or Premium, and that can be someone you invite. Until someone in it pays, only people with Plus or Premium of their own can join. See Family Seats and Guardians
Steps to create a family
Step 1: Sign In to Your Vauz Account in a Web Browser
Visit https://vauz.sealzi.com/enter/ (opens in a new tab) and press Sign in with a passkey. There is no email field and no password field — your device asks for your fingerprint, face or PIN instead. See Signing in with a passkey if you have not done this before
Step 2: Go to the Family card
Scroll down your dashboard to the Family card, or press Family (the heart) in the menu. While
you are not in a family, it says "You're not in a family yet" and "Start one, or join one with its
name and invite code"
The video shows an earlier version of the page, so some of its words differ from what you see now
Step 3: Press Create New Family +
The video shows an earlier version of the page, so some of its words differ from what you see now
Step 4: Type a name and press Create Family
The name can be up to 20 characters, and the box stops there. Choose one your family will recognise: anyone joining with the invite code types the name too, exactly, capitals included
The video shows an earlier version of the page, so some of its words differ from what you see now
The dashboard says "Family created 🎉", and the Family card shows your family: its name, how many
people are in it (you included), and you, marked Owner. Under that is the plan the family runs on:
- With no plan of your own, "Your family is on Free: nobody in it pays for a plan right now. Anyone who joins with Plus or Premium, or anyone in it who buys one, brings it to the whole family"
- With a plan of your own, the family runs on it, for example Premium · 1 of 6 seats taken
Next, invite your family. To leave, remove someone or close the family later, see Leave a family, remove someone or close it
If the Family card says something else
- "Looking for your family..." and "Give us a sec" — it is still loading
- "Couldn't load your family 😬" and "Refresh the page to see it" — the card could not load, and there are no buttons until it does. Refresh the page
- Your family's name instead of You're not in a family yet — you are already in a family. You can only be in one at a time
If creating a family doesn't work
| Message | What it means | What to do |
|---|---|---|
| "Every family needs a name ✍️" | The name box was empty | Type a name, then press Create Family again |
| "You're already in a family 🙂 To start your own, leave it first, or close it if it's yours (Leave family or Close family on the Family card)" | You can only be in one family, and you are in one — perhaps your page is out of date | Refresh the page. To start your own, leave that family, or close it if you run it first |
| "Couldn't create the family. Give it another go in a moment 🤞" | Something went wrong on our side | Try again in a minute |
| "Couldn't create the family 😬 Refresh and try again, or write to support@vauz.sealzi.com" | The page could not reach us | Refresh the page and try again. If it keeps happening, write to support@vauz.sealzi.com |
| "Safety pause 🛡️ You signed in with a passkey added from a recovery link, so starting a family is paused for another 23 hours and 5 minutes. Sign in with the original passkey, or come back then" | You are signed in with a passkey you added from a lost-passkey email link less than 24 hours ago. It says how much of the wait is left | Sign in with a passkey you had before, or wait until that time is up. See the safety pause |
| "Safety pause 🛡️ Starting a family needs a fresh sign-in first. Sign out, then sign in with your passkey and try again" | The page couldn't tell which passkey you signed in with | Sign out, sign in again and press Create Family once more. See the safety pause |