Vauz Extension Stuck at 'Loading Credentials...' Popup

If your Vauz autofill extension gets stuck showing a "Loading credentials..." popup and doesn't proceed, this usually indicates a temporary communication issue between the extension and the main Vauz application. This problem typically resolves itself, but if it persists, there are specific steps you can take to fix it

Initial Troubleshooting Steps

Reload the Page

The simplest solution is often just to refresh the current webpage:

1. Press Ctrl+R (or Cmd+R on Mac) to reload the page
2. Alternatively, click the refresh button in your browser toolbar
3. Try triggering the autofill again by clicking in a form field

This resolves most temporary loading issues by re-establishing the connection between the extension and the Vauz app.

If the Problem Persists

Reset the Vauz Extension

If the "Loading credentials..." popup continues to appear after trying the above steps, resetting the extension will give it a fresh start:

1. Follow our detailed guide: Vauz Autofill Extension troubleshooting
2. The reset process will clear all saved connections and cached data
3. After resetting, you'll need to re-register the extension with the main Vauz app

Restart the Vauz Autofill Agent Process

If the issue still continues after reset, restart the background process used by Vauz:

If you continue experiencing this issue after resetting the extension and restarting Vauz Autofill Agent, please contact Vauz support with details about your browser version, operating system, and when the problem occurs.