What does this message on my Plan card mean?
Find the words you're seeing in the table below: it says what each message means and what, if anything, to do. The Plan card is the box headed Plan on your dashboard, at https://vauz.sealzi.com/dashboard/ (opens in a new tab)
Its messages turn up in these places, and the table is grouped the same way:
- Under your plan's name: one line saying where your plan stands, and a second line once nothing of yours is billing
- In a box at the top of
Manage Plan: when something needs you, such as a payment that didn't go through, or a plan that won't renew - Inside
Manage Plan: your saved card, and your payments - In the confirmation box: the box that opens in the middle of the screen when you choose a plan, keep it or resume it
- In a question: when you press
Cancel plan - As a pop-up: a short message at the top of the page that goes after about ten seconds. The safety pause message is the exception: it stays until you close it
Dates, prices and plan names in the table are examples. Your card shows your own
| Message | What it means | What to do |
|---|---|---|
| Under your plan's name | ||
| "Never: Free doesn't run out" | You're on the Free plan. It costs nothing and has no end date | Nothing. To pay for more, press Upgrade Plan: see How paying for Vauz works |
| "Renews on 16 October 2026 for C$4.70 plus tax" | Your plan renews by itself: on that date the price plus tax is charged to your saved card, and your plan carries on for another month (or year) | Nothing, to keep it. To stop it, press Manage Plan, then Cancel plan |
| "You keep Plus until 16 October 2026" | You've stopped your plan from renewing. You keep it until that date, and nothing more is charged | Nothing. Changed your mind? Press Manage Plan, then Resume renewing |
| "Switches to Plus monthly on 16 October 2026" | You've booked a smaller plan, or a switch between monthly and yearly. You keep what you have until that date, when the new plan starts and its first payment is taken | Nothing. To stay on your plan, press Manage Plan, then Keep Premium (it names your plan) |
| "Your unused time covers Premium until 16 October 2026. Then C$7.60 plus tax every month" | You upgraded. The time you'd paid for on your old plan and not used became time on the new one, so the new plan hasn't been charged yet. Its first payment is on that date | Nothing |
| "Confirming your payment ⏳ This can take a minute, so please don't pay again" (also as a pop-up) | A payment has been sent and the answer isn't back yet | Wait, and don't pay again. See Was my card charged? |
| "Renewing as Plus monthly ⏳ Confirming the payment" | Today a plan you booked takes over, and its first payment is being confirmed | Wait, and refresh the page in a few minutes |
| "Plus monthly starts on 16 October 2026" | A plan you booked starts on that date | Nothing. To call it off, press Manage Plan, then Cancel plan |
| "Your Plus renewal payment didn't go through" | Your plan's renewal payment was refused. You keep your plan while your card is tried again | Read the box under it, which opens by itself. See A payment did not go through |
| "Free for now" | Your plan's payment kept failing, so you're on Free until that's sorted | Read the box under it, which opens by itself. See A payment did not go through |
| "Your Plus plan ends on 16 October 2026. It doesn't renew, so there's nothing to cancel" | A plan from our earlier payment system. It ends on that date and is never charged again | Nothing. A plan you buy before that date starts, and is paid for, on the day you buy it |
| "Paid up to 16 October 2026" | Shown while the exact line is loading, or when it can't load, as during the two-hour safety pause. It's the date your plan is paid up to. It doesn't mean your plan stops then: a plan that renews still renews | Wait a moment, or refresh the page |
| "Through your family, paid by Ben" (or just "Through your family") | Your plan comes from your family. Ben pays for it, and you are not billed for it | Nothing. See Family seats and guardians |
| "Through your family, paid by Ben · you also pay for a plan of your own, manage it here 👇" | You use your family's plan, and a plan you pay for yourself is still on your account. Joining a family doesn't stop it | If you don't need your own any more, press Manage Plan, then Cancel plan |
| "Through your family, paid by Ben · a payment for your own plan didn't go through, see it here 👇" | You use your family's plan, and a payment for a plan you pay for yourself didn't go through. It is being tried again, or your own plan has stopped. A warning box about it opens under the line by itself | Read the warning box. See A payment did not go through |
Upgrade Plan, on Plus through your family | You can buy Premium of your own. It then covers your family too | Press it to choose Premium on the pricing page |
| A second line under your plan, once nothing of yours is billing | ||
| "Your Plus plan ended on 16 October 2026. Nothing is charged now · Past payments" | Your own plan has ended, and nothing of yours renews. Your old payments are still here | Press Past payments to see them and their receipts |
| "You paid for Plus yourself until 16 October 2026. Nothing is charged now · Past payments" | The same, now that your plan comes from a family | Press Past payments |
| "You've paid for a plan here before. Nothing is charged now · Past payments" | You paid for a plan once. Nothing of yours bills now | Press Past payments |
| "You saved a card here before. Nothing is charged now · Saved card" | You saved a card once, but no plan of yours bills | Press Saved card to see it or replace it |
In the box at the top of Manage Plan | ||
| "Your renewal payment didn't go through 💳 Your card gets another go on 19 October 2026, 21 October 2026 and 23 October 2026. If none of those work, your plan moves to Free" (or "…another go over the next few days…") | Your renewal payment was refused. Your card is tried again on those dates, and you keep your plan meanwhile | Press Update card to save a card that works, or Cancel plan to end the plan now. See A payment did not go through |
| The same, ending "…your plan moves to Free, and you keep Plus through your family" | The same, but you're in a family whose plan, as big as yours or bigger, covers you. If your own plan stops, you keep the family's | The same |
| The same, ending "…you move to Plus through your family" | The same, but you're in a family whose smaller plan covers you. If your own plan stops, you move to the family's | The same |
| "Your Plus renewal payment didn't go through, so the plan has stopped for now 😢 Update your card and it comes right back" | All the tries are over, and you're on Free for now, or on your family's plan if it covers you | Press Update card, or buy a plan again. To end it instead, press Cancel plan. See A payment did not go through |
| "Your Plus plan is paused because payment failed 😢 Update your card and it comes right back" | After the failed tries your plan was paused, and you're on Free, or on your family's plan if it covers you. Press Update card, or buy a plan again. To end it now, press Cancel plan. Left alone, it is cancelled 60 days after it moved to Free | |
| "Your plan switches to Plus monthly on 16 October 2026. Until then you keep Premium. After that it's C$4.70 plus tax every month" | A switch you booked | To stay on your plan, press Keep Premium. The confirmation box asks you to tick its box again, because keeping your plan sets up its payments again |
| "Your Plus plan won't renew. You keep it until 16 October 2026, and nothing more is charged" | You cancelled. You keep the plan until that date | Changed your mind? Press Resume renewing, tick the box in the confirmation box and press Resume my plan. Nothing is charged before that date |
Inside Manage Plan | ||
| "Checking with Helcim…" | Your saved card is being looked up at Helcim, the company that keeps it for us: see What is Helcim, and why does it have my card? | Wait a moment |
| "Visa ending in 4242" and "Expires 12/28" | The card your plan is charged to | To change it, press Replace card: see Add or replace your card |
| "No card saved" | There's no card on your account | Press Add a card if you need one |
| "Your card lives with Helcim, the payment processor. Vauz never stores your card details, not even the last four digits 🔒" | Your card is kept by Helcim, not by us | Nothing |
| "Couldn't reach Helcim for your card details 📡 Try again in a minute" | Looking up your card didn't work this time. Your card and your plan haven't changed | Close Payment method and open it again in a minute |
| "Your card details were looked up a lot just now 🐢 Try again in a few minutes" | Your card was looked up many times in a short while, so lookups rest for a few minutes | Wait a few minutes |
| "No payments yet" | Nothing has been paid from your account | Nothing |
Paid, Declined or Failed beside a payment | Whether that payment went through | See Was my card charged? |
| In the confirmation box | ||
| "Confirm your plan" and "Working it out…" | The box is asking our server what the plan you picked would cost you, and when | Wait a second |
| "Plus monthly starts now. C$4.70 plus tax today, renews every month" | Buying a plan: it starts now, is paid today, and renews every month (or year) | Read the sentence beside the tick box, tick it, and press the button |
| "Premium monthly starts now. Your unused time covers it until 25 October 2026, then C$7.60 plus tax every month" | An upgrade. Nothing is charged today | Tick the box and press Upgrade now |
| "Premium monthly starts now. C$7.60 plus tax today" | An upgrade with no unused time to carry over, so it's paid today | Tick the box and press Upgrade and pay C$7.60 plus tax |
| "You keep your current plan until 16 October 2026. Then Plus monthly, C$4.70 plus tax every month" | A smaller plan, or a switch between monthly and yearly, from the end of the period you've paid for. Nothing is charged today | Tick the box and press Schedule the change |
| "Your plan continues. Next payment C$4.70 plus tax on 16 October 2026" | Keeping your plan, or resuming it | Tick the box and press Keep my plan or Resume my plan |
| "I authorise Sealzi to charge my card C$4.70 plus applicable tax today and every month until I cancel, under the Terms of Service. Cancelling stops future payments and I keep my plan until the end of the period I paid for" | The sentence you agree to. Sealzi is the company that makes Vauz: see Who is Sealzi?. "Applicable tax" is the sales tax for your province, such as GST or HST: see Why is tax added?. We keep this exact sentence as the record of what you agreed to | Read it, then tick the box beside it |
| "Tick the box above to continue" (or "Tick the box first ☑️ Then confirm") | You pressed the button before ticking the box | Tick the box, then press the button again |
"Next, add your card on our secure checkout page. The payment goes through as soon as it's saved", with Continue to payment | You have no saved card yet. The button takes you to our card page, and the payment is made when you're back on your dashboard with the card saved | Tick the box and press Continue to payment. See Is pay.vauz.sealzi.com really Vauz? |
| "Your last payment didn't go through on your saved card, so add a card again on our secure checkout page. The payment goes through as soon as it's saved" | Buying a plan after a payment failed. You're asked for a card even if one is saved, because that's the card that failed | Tick the box and press Continue to payment |
| "… Your Plus plan whose payment failed is cancelled first, so it can't charge you too" | The plan whose payment failed is cancelled before you go to the card page, so only the new plan can be charged | Nothing |
| "Taking you to secure checkout…" | On the way to the card page | Wait |
| "Card saved 💳 Finishing your payment…" | You're back with a card, and the payment you agreed to is being made now | Wait |
"Plan confirmed", Current plan and "That's already your plan" | You picked the plan you already have, or the one you're already switching to | Close the box |
| "Your new plan starts today ⏳ Give it a few minutes, then try again" | Today a plan you booked takes over, and its first payment isn't confirmed yet. Nothing else can change until it is | Wait a few minutes, then try again |
"Your last payment didn't go through 💳 Update your card first", with Update card | A renewal payment failed and your card is still being tried. Your plan can't be changed until that's sorted | Press Update card |
| "A change is still going through ⏳ Hang on a moment" | A payment or a plan change is still being confirmed | Wait, then refresh the page |
| "Prices in CAD, for a Canadian billing address. GST/HST is added at checkout based on your province" | Prices are in Canadian dollars, before tax, and the billing address has to be in Canada | See Why is tax added? |
Pick a different plan | Takes you back to the pricing page | Press it to choose another plan |
| "Back from the card page 👋 Tick the box again to carry on" | You came back from the card page with your browser's Back button. Nothing has been charged | Tick the box again and press the button |
| "Your card is on file. Confirm your plan to finish" | Your card was saved, but more than 30 minutes had passed since you agreed, so you're asked again. Nothing has been charged | Tick the box and press the button |
| "The price or date changed while you were adding your card, so nothing was charged. Check it and confirm again" | The plan would now cost something different, or start on a different date, from what you agreed | Read the new sentence, tick the box and press the button |
| "The price or date just changed 🔄 Have another look and confirm again" | The same, just as you pressed the button. Nothing was charged | Read the new sentence, tick the box and press the button |
| "We couldn't find a card on file, so nothing was charged. Try adding it again" | You came back from the card page, but no saved card was found | Tick the box, press Continue to payment and save your card again |
| "We couldn't see a card saved just now, so nothing was charged. Tick the box and confirm to go ahead" | Your dashboard opened as if you'd just saved a card, but no card had been saved | If you want the plan, tick the box and press the button. If not, close the box |
| "Your card was declined, so nothing changed 💳 Try another card" | Your bank or card company said no. Nothing was charged | Press Use another card in the same box: save a different card on the card page, and the payment goes through on it when you come back |
| "Couldn't set that up with Helcim, so nothing was charged 😬 Try again in a bit" | Helcim didn't accept the request | Try again in a few minutes |
| "Couldn't check your plan with Helcim just now 📡 Nothing was charged. Try again in a minute" | On a day a plan renews or changes over, we check with Helcim first, and couldn't reach it | Try again in a minute |
| "Another change is already underway ⏳ Try again in a moment" | Something else is changing your plan right now, perhaps from another tab or window | Wait a moment and try again |
| Pop-ups after you confirm | ||
| "Your plan is live 🎉" | Your new plan is paid for and active | Nothing |
| "Upgraded 🚀" | Your upgrade is done | Nothing |
| "All set: your plan changes on 16 October 2026" | Your switch is booked for that date | Nothing |
| "Your plan carries on 🙌" | You kept or resumed your plan, so it renews again | Nothing |
| "That's already your plan 😄" | Nothing needed changing | Nothing |
| "Payment went through 🎉" | The payment that was confirming was taken, and your plan is live | Nothing |
| "That payment didn't go through, so your plan stayed the same 💳 Try another card" | The payment that was confirming was refused. Nothing was charged | Save a different card (see Add or replace your card), then choose the plan again |
| "Couldn't tell whether that went through 🤔 Don't pay again: your plan will show what happened in a minute" | Our answer didn't reach you, so the page can't tell whether the payment went through. It may have | Don't pay again. Wait for the Plan card to show what happened. See Was my card charged? |
| "Couldn't work out the price for that change 🧮 Try again in a moment" | The box couldn't get the price from our server, so it closed. Nothing was charged | Choose the plan again on the pricing page in a moment |
| "Couldn't reach Helcim to cancel the plan whose payment failed 📡 Nothing was charged. Try again in a minute" or "Couldn't cancel the plan whose payment failed 📡 Nothing was charged. Try again in a minute" | Buying after a failed payment: the old plan couldn't be cancelled first, so nothing went ahead. The confirmation box stays open | Try again in a minute |
| "Your last payment went through after all 🎉 Your plan is back, so nothing new was bought" | Buying after a failed payment: a later try paid your old plan, so you have it again and the new one wasn't bought. The confirmation box closes | Nothing |
| "Your plan is still active while your card gets another go 💳 Update your card instead" | Your plan still holds while your card is tried again, so there's nothing to buy | Press Update card |
| "Card saved 💳" | Your card is saved. The card page itself took no payment | Nothing. If you saved it because a payment didn't go through, see A payment did not go through |
| When you cancel | ||
"Stop renewing?" and "You keep Plus until 16 October 2026 and nothing more is charged", with Cancel and Stop renewing | Stop renewing stops your plan renewing, and you keep it until that date. Cancel only closes the question and changes nothing | Press the one you mean |
"Cancel now?" and "The last payment didn't go through, so your plan ends now. If a retry has paid it since, you keep it to the end of that payment", with Cancel and Cancel now | A renewal payment failed. Cancel now ends your plan straight away, because the time it would run to wasn't paid for. Cancel keeps your plan and closes the question | Press the one you mean |
"Cancel your paused Plus?" and "Your Plus plan ends now, and updating your card won't bring it back. If a payment has gone through since, you keep it to the end of that payment", with Cancel and Cancel plan | Your plan is paused after failed payments. Cancel plan ends it for good, so Update card can no longer bring it back. If a payment went through in the meantime, you keep the plan until the end of what it paid for, and it doesn't renew. Cancel keeps it paused | Press the one you mean |
"Cancel Plus?" and "Your Plus plan ends now and its first payment isn't taken. If that payment has already gone through, you keep Plus to the end of what it paid for", with Cancel and Cancel Plus | Today a plan you booked takes over. Cancel Plus ends it now. Cancel keeps it and closes the question | Press the one you mean |
"Cancel Plus?" and "Plus monthly won't start on 16 October 2026, and nothing is charged", with Cancel and Cancel Plus | Cancel Plus calls off a plan booked to start on that date. Cancel keeps it and closes the question | Press the one you mean |
| "Your plan won't renew 👍 You keep it until 16 October 2026" | Done: you keep your plan until that date, and nothing more is charged | Nothing |
| "Plan cancelled. No more payments 👋" | Your plan has ended now, and nothing more will be charged | Nothing |
| "Plan cancelled 👋 Helcim is still confirming it, which can take a few minutes", or the won't-renew message ending "Helcim is still confirming it, which can take a few minutes" | Your plan is stopped on our side, and Helcim hasn't confirmed it yet | Nothing. Look at your Plan card again later |
| "Your plan won't renew 👍" | Nothing was set to renew, so nothing changed | Nothing |
| "Couldn't check your plan with Helcim just now 📡 Your plan wasn't cancelled. Try again in a minute" | We check with Helcim before cancelling, and couldn't reach it | Try again in a minute |
| "Couldn't cancel that just now. Try again in a moment 🤞" | Cancelling didn't work this time | Try again in a moment |
| "A plan change is still finishing ⏳ Try again in a moment" | Another change is still going through | Wait a moment and try again |
| When billing won't open | ||
| "Safety pause 🛡️ You signed in with a passkey added from a recovery link, so billing is paused for another 1 hour and 25 minutes. Sign in with the original passkey, or come back then" | You're signed in with a passkey that was added from a recovery link (the link we email when you can't get in) less than 2 hours ago, so billing stays shut for now. It says how long is left, shows when your dashboard opens, stays on screen until you close it, and shows again if you press Manage Plan | Sign in with a passkey you already had, or wait. When the time is up, press Manage Plan again, or refresh the page. See Why does it say “Safety pause”? |
| "Safety pause 🛡️ Billing needs a fresh sign-in first. Sign out, then sign in with your passkey and try again" | The page couldn't tell which passkey you signed in with | Sign out, sign in again, and press Manage Plan once more. See Why does it say “Safety pause”? |
| "Your plan couldn't load just now 😬 Refresh the page to try again" | You pressed Manage Plan, but the billing part of the card couldn't load | Refresh the page |
Messages on the card page itself, where you type in your card, are in Add or replace your card. How plans, renewals and upgrades work is in How paying for Vauz works